Books

Common Approach Uncommon Results Common Approach, Uncommon Results
...A Process Improvement book by Ian Gotts & Richard Parker

"Common Approach – Uncommon Results" reveals a proven approach which is simple and practical, and achieves staggering levels of adoption. It comes from the day-to-day experience working with more than 500 organizations, including HSBC, Unilever, Carphone Warehouse, Toyota, AstraZeneca, Nestlé and Chevron.
People Centric Process Management Thinking of... People-Centric Process Management?
...A book by Ian Gotts & Mark McGregor

"People-Centric Process Management" is a book intended to be a catalyst for action aimed at leaders of process change or transformation projects. They have such a wide range of job titles so instead we have decided to show some of the types of project that BPM is relevant to.

Performance Management | Software Implementation | Corporate Governance, Risk and Compliance | Lean and Six Sigma | Outsourcing | Quality Management
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