Customer Case Studies

A Leading Global Investment Bank

A leading UK global investment bank needed to overhaul its operational controls capability in order to improve oversight, adherence and reporting.

AstraZeneca

In this online presentation Louise Sheridan discusses the business case for using Nimbus Control at AstraZeneca. This was originally presented at Nimbus's Inspiring Performance 2008 UK.

Achmea

Bram Naaktgeboren from Achmea explains how they implemented Nimbus Control to provide a consistent enterprise wide process management approach

Avaya

Paul Barrett explains Avaya's use of the three-tiered approach to process using Nimbus Control. He also discusses the benefits of using it as a compliance check tool during their ISO 9000 re-certification period.

Bolton Council

Bolton Council adopted Nimbus Control within Adult Social Care as part of a "Lean Services" initiative to drive business efficiencies, achieve cost savings and improve the customer experience.

BP Lubricants UK 

BP Lubricants use Nimbus Control for their HSSE&Q (health, safety, security, environment and quality) processes. UK Process Manager Nigel Challand explains how Nimbus Control provides a common platform which aids compliance with many internal and external standards and helps them deliver change quickly.

BP Lubricants Europe

Bernd Daldrup, BP's IMS/Quality Manager for Europe explains how the user-friendliness of Nimbus Control helped them create one living management system, rolled out throughout Europe and localized for 30 countries.

Business Connexions

Willie Ackerman from Business Connexions (BCX), one of South Africa's largest System Integrators, describes how they moved from 8 different financial systems to just one, increase the usage of Siebel by 23% and made their operation more efficient.

Cameron

Emitra Nelson, Global Close Coordinator for Cameron International talks about keeping global control when undergoing process improvements and implementing a new ERP.

Cameron, a Fortune 500 company is a global provider of oilfield services. Cameron’s Subsea division used Nimbus Control to develop a global unified process model which has helped improve the organization’s engineering, procurement and construction project capability.

Carphone Warehouse

"Passionate about Process" - see the full story as told by Carphone Warehouse at Inspiring Performance 2010.

Staff in 815 stores across the UK use “How2” as their Stores Operations Manual. How2 is powered by Nimbus Control. See it in action in this video, filmed on location at the Richmond store.

Ashley Cook, Business Operations Director - describes Carphone Warehouse’s approach to raising customer service levels by deploying Standard Operating Procedures to 5,800 employees across all 820 UK stores. The web based solution which is branded as “How2” is powered by Nimbus Control, provided and managed by Nimbus as a SaaS solution.

Carphone Warehouse Process Manager James Brown explains how they use Nimbus Control in their Mobile Virtual Network Operator department to support rapid growth, acquisitions and new product launches, as well as to break out of silos caused by working with multiple suppliers.

Chevron

Jim Boots from Chevron, talks about Process Management, and how the company has used Nimbus Control to create Prochart; Chevrons Intelligent Operations Manual, in order to help find ways of running processes more effectively and efficiently.

Jim Boots, senior BPM advisor at Chevron explains how Nimbus Control "Storyboards" can be used to provide employee job aids. Originally published in BPTrends.com.

Cognos

David Griffin discusses how Nimbus Control can align processes with partners to allow high success levels. This is becoming ever more important where implementations become increasingly complex and more partners become involved.

Computacenter

James Spence, Business Process Manager for Computacenter, discusses how the service and solutions provider used Nimbus Control to productize their services and create an operational service manual for each customer.

DHL Supply Chain

Adrian Beesley, DHL Supply Chain (EMEA), Project Director explains how Nimbus Control supports Time Compression, a process analysis approach which underpins supply chain optimization and other process improvement work which DHL performs both internally and for clients.

East Cheshire Pharmacy Services

The East Cheshire NHS Trust Pharmacy Service Modernisation Project Team uses Nimbus Control for process improvement projects which cut patient waiting times and improved stock management. Nimbus Control has also become the backbone of the training program for new systems.

Equinix (formerly IXEurope)

Nimbus Control was embedded into IXEurope's intranet to create an Electronic Management System, which became the backbone of the entire organization's management procedures.

Guide Dogs

Guide Dogs, a UK Charity devoted to mobility for blind and partially sighted people, have used Nimbus Control to ‘power’ their business transformation program including the design of new services and organization structure based on new business processes. Find out how in this case study video.

HM Revenue & Customs

HM Revenue and Customs, were able to save £11 million. Peter Wise discusses how using of Nimbus Control delivered the process efficiency in a Government environment and the savings.

Alan ONeill, Head of Research, Development & Implementation, explains how his team use Nimbus Control to measure where the VOAs processes are being adopted and whether they are delivering results to the business.

ING

ING describes how Nimbus Control was used to define required business processes to spearhead an important compliance process automation project.

Erik Werson, ING Program Director "SWE Compliance Maturity Program" explains how by working with Nimbus, ING was able to streamline and automate various compliance processes in order to meet new MiFID regulations.

Intrepid Energy North Sea

Intrepid used Nimbus Control to build a management system that supported the internal and external requirements needed to grow the company's asset portfolio and to prepare for its future roles in UK continental shelf oil and gas exploration and production licenses.

JPMorgan Investment Bank Derivative Operations (IBDO)

JPMorgan IBDO uses Nimbus Control as an online operations manual to support process related-initiatives in their restructured global settlement processing utility.

JPMorgan Investment Bank Technology Service Delivery (IBTech)

JPMorgan, one of the world's leading investment banks, used Nimbus Control to help improve service delivery efficiency within its Technology Group.

Jersey Financial Services

Sean Roberts explains how Jersey Financial Services approached the management of their processes in the context of regulation.

Lockheed Martin

Steve Bailey, Head of Enterprise Excellence, describes how Lockheed Martin moved from a one program organization to a multi-program organization as they set up a sustainable UK business. As a result their Business Capture Win Rate climbed from from 30% to 100%, and they made savings of £5.7m.

Mercedes-Benz UK

Mercedes-Benz UK used Nimbus Control to create an intranet-accessed Process Management Improvement System to capture the organization's business processes for ISO 9001:2000 accreditation.

New Balance

Eddie McDermott, EMEA Operations Director for New Balance Athletic Shoes explains how Nimbus Control "powers" New Balance’s approach to lean process improvement for back office processes.

NHS Health and Social Care Information Centre

Brian Lewis describes how the NHS Health and Social Care Information Centre used Nimbus Control to assist with the creation and relocation of a new organization.

Northrop Grumman

In this case study, Tim Leach - Director of Affordability, Competitive Excellence and Knowledge Management at Northrop Grumman Aerospace Systems explains how the company are using Nimbus Control to become more agile in an industry that is facing a huge reduction in spending over the next 10 years.

Novartis

Dr Anne Saletes talks about making SOPs part of a process centric model and making compliance a natural way of working.

npower

Steven Darby & Scott Wilson describe how their implementation of Nimbus Control, called QUEST (Quality Excellence Support Tool) internally gives them visibility of how their processes impact their customer service and helps remedy working in silo.

Paternoster

Insurance company Paternoster uses Nimbus Control to standardize operations across their London and Mumbai locations and provides clarity around risks and controls.

Pfizer

In this Case Study, FirstBlueSky and Pfizer explain how the challenges of a "Direct to Pharmacy" supply chain transformation initiative were overcome using Nimbus Control.

Philips

Philips Intellectual Property & Standards division needed a means to describe and distribute processes throughout the organization, and a tool that would allow integrated information management, linking process information with improvement initiatives, business balanced scorecards and key performance indicators.

RNLI

RNLI Engineering and Supply Department use Nimbus Control as their Quality Management / Operational Excellence platform. Find out how in this detailed video.

Spirax Sarco

Spirax-Spain used Control to deliver short-term process and communication improvements, as well as clearing the way for a smooth implementation of their ERP system.

Steria

Steria selected Control to deliver standardized processes and provide clients with a transparent view of performance improvements within a collaborative environment.

Sean Murphy, Head of BPO Performance Improvement - describes how Nimbus Control powers Steria’s approach to business process excellence in outsource service delivery.

Thames Valley Probation

Thames Valley Probation works with offenders to provide supervision, offending behavior programs and specialist support services which aim to stop repeat offences and rehabilitate offenders. A focus on process is vital to ensure consistent and safe delivery of services as well as operational efficiency.

Toyota

Toyota Motor Europe (TME) launched the Lean Operations Project in 2004 with the aim of improving the European Sales Group “ways of working” to ensure profitable growth. This case study explains the role of Nimbus Control to “power” the approach.

Nick Dieltiens, Strategic Projects Group - Toyota Motor Marketing Europe discusses how they applied Toyota's Lean manufacturing techniques to white-collar activities to improve efficiency and reduce costs.

Twinings

Twinings is a 300 year old company, established in 1706 they are a specialist tea brand. Twinings started their business-led process excellence program in 2010 to try and achieve 'Great Place to Work' status, which they subsequently obtained in 2011.

Unilever

Unilever has been addressing their need for process governance and collaboration not just with one outsource service provider but many. David Embleton runs Unilevers Outsourcing Centre of Excellence. He describes Nimbus Control as the workhorse of the Centre of Excellence.

Visteon

Learn how the Nimbus hosted service (Saas) enabled them to build the business case without the delay and cost of installing software and how in speed trials they found a 34 x speed improvement for engineers to find the approved processes and local procedure documents they needed.