Here’s a simple way to explain how business process excellence applies to Retail businesses. It’s about “helping the right people, do the right thing at the right time”
Thanks to Carphone Warehouse / Best Buy Europe for that quote. They use Nimbus Control to drive their “How2 – Operational Excellence” program. We host the application for them – so they can concentrate on improving their processes rather than running software.
Here's how you can use Nimbus Control to improve retail operations:
Standard Operating Procedures
A process led approach to documenting SOPs, is where Carphone started their journey with Nimbus Control. The award winning results - $80M revenue increase and dramatic improvements to customer service levels as measured by NPS.
Customer Journey Mapping
By mapping the typical journeys which your customers follow when interacting with your company, you can gain visual insight to where improvements can be made, particularly when you integrate performance metrics into the process to see where attention is most needed. Continuous improvement methodologies like Lean SixSigma depend on just such an approach to governing process and performance metrics and engaging the whole workforce in change.
Supply Chain Optimization
As supply chains become more complex; efficiency, adaptability and compliance is increasingly dependent on suppliers, logistics partners and your own staff sharing a common understanding of who does what, why and when. We can help you accelerate supply chain improvement with our SCOR Model accelerator. More Details
Nimbus Control enables organizations to capture their business processes, overlay KPI metrics, publish scorecards and deploy the resulting content to all employees through a personalized, collaborative portal. From CEO to shop floor, stakeholders can see how the business operates and how critical processes are performing. Of course in addition to the three use-cases above, there are plenty of other reasons to master your business processes. Consult the links on the right for more process improvement ideas.
