New BPM case study for Nimbus client - Steria

Subscribers to MWD Advisors’ continuous advisory service can now access a detailed case study published March 9, 2010, by MWD’s Research Director Neil Ward-Dutton. MWD Advisors is a specialist European IT advisory firm which focuses exclusively on issues surrounding IT-business alignment. The case study follows a detailed interview between Neil and Sean Murphy, Head of BPO Performance Improvement at Steria. For more information on Nimbus’ work with Outsource Service Providers including a video interview with Sean Murphy click here.

Report Synopsis: The report examines the implementation of Nimbus Control across Steria's Finance and Accounting (F&A) and other BPO businesses, which manage and execute back-office processes on behalf of enterprise customers across Europe. MWD case study reports are designed to help organizations considering or actively working with BPM technology understand how others have worked to obtain benefits from BPM implementation, and how they have worked to overcome challenges that have arisen along the way. All MWD's case study reports follow a standard model, and are researched using a standard process which is driven by senior MWD analysts.

Access the full report here