During the past decade there’s been a digital revolution in Government. Example initiatives:e-Gov, e-Delivery and Transformational Government, etc. Local government services are now typically delivered through multiple channels – call centers, internet and traditional. ERP, CRM and eProcurement initiatives abound. Non core activities (such as IT) are more often outsourced. Value for money is paramount, with many government departments adopting lean process optimization methods. All such initiatives share common critical success factors – understand your business processes, improve them and ensure user adoption of the changes. Without that performance, efficiency and return on investment will be lacking.

Organizational change is required to deliver services in new and improved ways. A failure to address this can leave un-integrated, stove-piped departments with out-dated working methods. New technology and old methods are unlikely to deliver the benefits expected of $ multi-million software implementations.

Customers in local, central government, education and defence are using Control 2007 to drive organizational transformation, associated with IT implementations, value for money, shared service center and outsourcing projects and many other initiatives besides.

Regulatory compliance in defense, police and judicial services is a heavy burden. Achieving compliance should not be a cyclical audit process but an on-going sustained effort. Business processes when clearly captured and communicated to all stakeholders can form the “organizational DNA” which confirms “the way we work”. Such customers are driving their BPM and compliance initiatives using Control 2007. Consult the resources below to learn more.

Resources