The most successful retail businesses are those that win and retain customers and adapt to demand. Assessing business performance in such a competitive market is critical. Retailers more than most rely on business intelligence to monitor performance, spot trends and seek opportunities.

Metric and scorecard initiatives have common challenges: Deciding what to measure. Measuring what’s important vs what’s easy to report. Enabling action rather than just outputting reports. Business Process Management (BPM) techniques are an essential precursor to effectively drive such initiatives. Once you have captured business processes in a format accessible and understandable to all stakeholders you are in the best position to decide where to focus and what KPI’s are important. You’ve also got a framework for contextualizing performance measures in relation to core business. Control 2007 provides such a framework.

Control 2007 enables organizations to capture their business processes, overlay KPI metrics, publish scorecards and deploy the resulting content to all employees through a personalized, collaborative portal. From CEO to shop floor, stakeholders can see how the business operates and how critical processes are performing.

Of course there are plenty of other reasons to master your business processes. For example: Improved processes which eliminate waste, reduce cost, improve availability. Ensuring compliance with all manner of regulations. Operations manuals. Call center operations enhancement. Reduced training costs. Consult the resources below to learn more.

Resources