Leading telecoms companies use Control 2007 to drive a wide variety of business excellence and change management initiatives. For companies such as these key challenges include streamlining processes, CRM aspects (large call centers and complex product lines) and optimizing deployment, operation and maintenance processes.  In addition there is a need to promote business agility – with almost constant change; for example: organization realignment, mergers, shared service centers, outsourcing, market innovation and so on.

Whether your goal is business excellence or coping with organizational transformation, a good place to start is by mastering your business processes. Control 2007 enables organizations to capture their processes in a format readily understood by all staff, from CEO to call center representative. You associate documents, forms, system links and other assets to the process and deploy the resulting content to all employees through a personalized, collaborative portal. All stakeholders at every level in your business can see how the business operates and easily access guidance related to their role and tasks.

The business benefits achieved by implementing Control 2007 are clear:

• Sustained annual cost savings from improved processes
• More “right first time” sales interactions – reducing delays & waste
• Demonstrable increases in the effectiveness and sustainability of process improvement initiatives
• Faster and more effective knowledge transfer in key areas such as call centers, corporate sales and widely distributed service staff.

Access the selected resources below to learn more.  Explore the Solutions pages to see further examples of how Control 2007 can support your business excellence initiatives.

Case Studies

3 Mobile
Launching third generation mobile telecommunications around the world.

Resources