For utility companies key challenges include regulatory compliance (Health, Safety & Environmental and Corporate Governance) and successfully driving huge customer relationship management initiatives (call centers, billing etc).  Infrastructure maintenance is a huge obligation, with opportunities for process improvement and serious consequences for getting it wrong.  Change Management challenges include mergers and acquisitions, IT system implementations and upgrades, regulatory change from government, industry watchdogs and environmental legislation.

Whether your goal is business excellence or more successful change initiatives, a good place to start is by mastering your business processes. Control 2007 enables you to rapidly capture your processes in a format readily understood by all staff, from CEO to call center and service staff.  You associate documents, forms, system links and other assets to the process and deploy the resulting content to all employees through a personalized, collaborative portal.  You can then enhance business performance more easily, thanks to integrated metrics and scorecards.  All stakeholders at every level in your business can see how the business operates and how key processes are performing.

The business benefits achieved by implementing Control 2007 are clear:

• Sustained significant annual cost savings from improved processes
• Higher quality, easier compliance with regulatory requirements and reduced operational incidents
• Demonstrable increases in the effectiveness and sustainability of process improvement initiatives
• Faster and more effective knowledge transfer

Access the selected resources below to learn more.  Explore the Solutions pages to see further examples of how Control 2007 can support your business excellence initiatives.

Resources