The Nimbus helpdesk supports maintained clients currently using Control 2007 & control-ES software. Working as part of the Technical Services team, Support are involved from the inception of a project through to final delivery and beyond.

Contact Details

EMEA

Americas

China

What can you expect?

• Telephone Support - our 1^st and 2^nd line technicians are available to take your calls between 07:30 GMT and 17:00 Pacific US Time. Please note that urgent inquiries should be submitted via telephone to ensure they enter live assistance.

• Email Support - your emails are delivered to a central mailbox which is accessed by all members of the Support team.

• Support Portal - access to the online case management system used by our technicians, giving you:
  1. Access to the Support Knowledgebase - an FAQ section that may well answer those difficult questions
  2. 24/7 case logging - if you have a problem outside of normal hours, you can now raise a case directly into the support portal, using an authorized logon
  3. Case tracking - you can monitor the status of an ongoing support item and receive alerts when the status of a case is updated or a comment or instruction set is added by the Support team.

To gain access to the support portal, send an email to support@nimbuspartners.com

If you would like to download a user guide for the Nimbus Self Service Portal, please click here

Capability

All of our technicians are fully versed in the use of Control 2007 and control-ES and so, as well as providing technical assistance, the Support team can generally assist with process mapping questions.

All of our second line technicians and above are either working towards or have achieved Microsoft Certified System Administrator (MCSA) qualifications.