As buyers and their advisers become increasingly sophisticated and demanding, service providers are challenged to achieve new levels of efficiency, agility and transparency.

Clients increasingly expect real evidence of robust process management, continuous improvement and effective governance. They also want a dynamic collaborative environment where they work alongside the provider on process improvement.

Providers also face their own challenges: they need to reduce unit costs through standardization and mass customization to ensure profitable growth. Many have Lean Sigma programs to drive operational excellence.

Control 2007 provides a framework for service providers to drive operational excellence and create a collaborative environment for stimulating new client involvement.